[情報] 美國運輸部針對航班取消/延誤採取新命令

看板Aviation (航空板)作者nyrnu (just a soubriquet)時間1周前 (2024/04/28 13:30)推噓7(7推 0噓 23→)

留言30則, 11人參與討論串1/1

※ 引述《Paravion (ElonMusk)》之銘言： : 標題: [閒聊] 4/17阿聯酋航班取消退費安排 : 時間: Sun Apr 28 00:27:29 2024 : 今天終於打通阿聯酋客服了 : 我打美國客服是一個印度口音客服接的 : 他說不能電話退款也不能到機場ticket office退款 : 只能從官網填refund request : https://i.imgur.com/O1cpcW1.jpeg

: https://i.imgur.com/cmW3FZe.png

: https://i.imgur.com/lSmIo0Y.png

: 我的行程是 TPE-HKG-DXB-JFK 在官網訂和線上付款的 : 我問客服未使用的部分可以全部退款嗎客服說可以 : 我還在refund form裡面問能不能把選位費也退給我QQ : 目前就這樣已提交退費申請等待阿聯酋後續回覆 : -- : ※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 172.56.195.87 (美國) : ※ 文章網址: https://www.ptt.cc/bbs/Aviation/M.1714235252.A.673.html : 推 Metro123Star: 飛個JFK這樣轉感覺很累XDD 04/28 01:42 : 其實原本是 4/17 TPE-HKG-DXB 4/20 DXB-JFK : 我要去杜拜開會然後去紐約玩 : 結果4/17到香港接到航班取消通知我旅伴本來要從KIX飛去DXB跟我會合的航班也取消 : 最後我改飛到KIX跟他會合再去JFK 那天飛了TPE-HKG-KIX-TPE-JFK 累爆事主的行程是4/17, 不太確定是否適用美國運輸部於2024/4/24 公告的新規定 4/24美國運輸部針對航班取消/延誤採取新命令 Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees https://bit.ly/44gtz6j Under the rule, passengers are entitled to a refund for: Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability. .... .... The final rule improves the passenger experience by requiring refunds to be: Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops. Prompt: Airlines and ticket agents must issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods. Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation. Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees, regardless of whether the taxes or fees are refundable to airlines. The final rule also requires airlines to provide prompt notifications to consumers affected by a cancelled or significantly changed flight of their right to a refund of the ticket and extra service fees, as well as any related policies. ~~~~~~~~~~~~~~~~~~~~ 簡單說, 如航空公司嚴重延誤(國內超過3hrs/國際超過6小時)/取消航班, 且旅客不接受航空公司之替代安排 (如可能安排2~3天後相同/不同路線班機至目的地), 那航空公司必須"自動"退款,無須旅客提出 refund request. 採信用卡付款者: 需於 7個工作天退款採其他方式付款: 需於20個日曆天退款來看看國籍飛美國3家航空-華航/長榮/星宇華航: https://imgur.com/xBLeZ3A

公告信用卡7天內, 其他方式20個工作天 (上面DoT 是說20個日曆天喔) 長榮: https://imgur.com/zkZ3gLA

公告信用卡7天內, 其他方式20個工作天 (上面DoT 是說20個日曆天喔) 星宇: https://imgur.com/LL04jac

公告信用卡7天內, 其他方式20個工作天 (上面DoT 是說20個日曆天喔) 1. 需自動退款,不是旅客上網填 refund request form. 2. 此外,國籍三家皆未公告退款包含govertment-imposed 及 carrier-imposed fee, 也就是政府徵收的如機場服務費...及航空公司附加費如燃油附加費/booking fee訂位/ 選位費...等. 若國籍航空以後針對進出美國的機票退款,不予退還甚麼國際航線訂位費用的話, 遲早應該會有旅客至美國運輸部(DoT)申訴. 國際航線訂位費用概況可至前陣子貼文一覽究竟. https://www.ptt.cc/bbs/Aviation/M.1713412866.A.7E1.html 當然,以上只適用進出美國或美國國內線. -- ※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 36.228.158.7 (臺灣) ※ 文章網址: https://www.ptt.cc/bbs/Aviation/M.1714282224.A.C39.html

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TSMCfabXX

04/28 13:34, 1周前 , 1^F

04/28 13:34, 1^F

※ 編輯: nyrnu (36.228.158.7 臺灣), 04/28/2024 13:45:42

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spirit119

04/28 13:58, 1周前 , 2^F

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spirit119

04/28 13:58, 1周前 , 3^F