[討論] 好奇拿錯餐給顧客的處理SOP
剛剛用得來速買麥當勞
店員把我的餐點給了前一台車
因為金額相近
前一台的車主可能拿的當下也沒注意
後來輪到我到窗口的時候
店員問我說餐點是XXX嗎?
我說不是
她就把窗戶關起來請廚房重做一份
大概過了1分鐘
前一台車的車主把我的餐點拿回來給店員說拿錯了
店員把他的餐點轉交給他
然後跟廚房說不用做了
清點一下餐點沒少
就把餐點給了我
當下雖然覺得有點怪
但想說不要浪費食物也不想讓店員被扣薪水
也沒多說什麼就把餐點拿回家
結果被女友念了一頓
說如果前面車主在裡面動了什麼手腳誰要負責
(當然這只是假設，我相信是沒有)
所以好奇想問一下
如果店員送錯餐點
顧客再離開店員視線後又拿回來
SOP真的是說還可以給正確的顧客?還是規定要重做呢?
謝謝
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