[新聞] 15 Most Disliked Companies in America
http://www.businessinsider.com/the-most-hated-companies-in-america-2012-6?op=1
這並不是一份針對航空公司的排名
但是有趣的是，上榜的航空公司還不少
15. Bank of America: the worst big bank
14. DirectTV
13. Aetna
12. Facebook
11. CenturyLink
10. Delta:
主要的抱怨是customer representatives not responding in a professional manner
9. US Airways
inaccurate billing, failing to notify passengers of flight delays and terrible service
甚至有乘客曾目睹空服人員欺負行動不便的老人（我的親身經驗也是地勤態度極惡劣）
新聞說，2011年曾經發生一個體重過重的乘客... 隔壁的乘客
在飛行期間被US Airways 強迫站著七個小時
8. American Airlines
American ranked last among 10 major airlines at keeping customers informed,
leaving them on hold for an average of 1 hour and 32 minutes and failing to
respond to to questions on Twitter.
(所以航空公司現在的責任還包括回答Twitter 上的問題？)
7. Cox Communications (Television Service)
6. Time Warner
5. United Airlines (and "the worst airline in America")
Poor customer service, flight cancellations and lost baggage, in addition to
widespread flight delays
4. Comcast (Television and Internet service)
3. Charter Communications: the worst TV compnay
2. Northeast Utilities
1. Long Island Power Authority
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