[問題] IHG的BRG疑問 [IHG]
想請問一下IHG的BRG條款
檢視價格的時候
飯店10%服務費是不算在內的嗎?
我看了網站的條款沒看到這部分
不過~我最近訂了義大皇冠假日酒店
官網
1 KING EXECUTIVE STUDIO SUITE NONSMOKING
最优弹性房价含早餐 NT$ 7,600.00 TWD
每间客房，每晚入住
服务费:每晚 10%，不包括在以下有效日期的价格中
税费：每次住宿 5%，包括在以下有效日期的价格中
每间客房最多住2人
hotelclub
Crowne Plaza KAOHSIUNG E-DA WORLD
King executive studio suite nonsmoking - Breakfast for up to 2 adults.
Value limit may apply.
FREE cancellation!
2 guests
NT$6,608.70 avg/night NT$6,608.70
Taxes and fees NT$ 991.31
Total trip cost NT$7,600.01
填寫了BRG的表格
客服很快回信告知
The rate on IHG including tax was 7600 TWD and same with
www.hotelclub.com.
The 10% added to your rate is for the room service charge. Please be informed
that this is not included in the rate on TPI and is chargeable by the hotel
upon arrival.
並且將Hotelclub中的一段文字反黃給我看
Please note that you may also incur other charges that we do not collect and
are not included in the quoted price, suc as hotel resort fees, pets fees, and
incidental charges(such as room service, mini-bar, gratuities). The amounts
will be collected from you directly by the hotel unless otherwise indicated
on the website.
感覺他覺得這段文字指的是10%服務費
但是我認為這是指如果我有使用到這些額外收費的服務
飯店會另外跟我收費
不知道有沒有人用"Hotelclub"網站BRG成功過的
或是這部分我要如何跟他爭取
謝謝 :)
--
※ 發信站: 批踢踢實業坊(ptt.cc)
◆ From: 61.230.118.107
推
09/02 21:50, , 1F
09/02 21:50, 1F
推
09/03 01:03, , 2F
09/03 01:03, 2F
→
09/03 01:04, , 3F
09/03 01:04, 3F
推
09/03 08:22, , 4F
09/03 08:22, 4F
→
09/03 09:40, , 5F
09/03 09:40, 5F
→
09/03 09:44, , 6F
09/03 09:44, 6F
→
09/03 09:44, , 7F
09/03 09:44, 7F
→
09/03 09:45, , 8F
09/03 09:45, 8F
附一下回信給之後大家要BRG參考
We would also like to inform you that the service charge is an additional fee
being imposed solely by the hotel. I understand that on the third party site
(www.hotelcub.com), it is indicated that their rate already includes
taxes & fees. However, even if you made your reservation directly with
www.hotelcub.com, upon checking-in at the property, hotel will still charge you
the service charge since it is a miscellaneous fee imposed locally and varies
from one property to another. It is possible that this specific charge/fee may
not be indicated on the third party site but such fees will be billed by the
hotel upon checkout.
As stated on our Terms and Condition, “For purposes of this Guarantee,
"rate" does not include any taxes (unless otherwise noted), tariffs or fees
imposed by any governmental authority (e.g., federal, state or local) on
either IHG or the guest for the duration of the guest's occupancy. Rates
being compared to determine if Guarantee applies must both either be with
taxes included, or without taxes included. Rates being compared to determine
if Guarantee applies must both either be with taxes included, or without
taxes included.” Other fees such as service charge (aside from the usual
taxes) are not covered/computed on this particular case. Hence, IHG and
www.hotelcub.com rate remain the same.
※ 編輯: bluewith 來自: 124.219.57.129 (09/03 09:50)
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