[問題] 關於客訴
前幾天去便利商店不小心買到過期的商品
然後寄信去客訴 隔沒多久接到店長電話說希望私下解決
雖然事情已經解決了 但還是覺得很奇怪
通常客訴的姓名電話資料會第一時間提供給店家那邊嗎？
過期商品賣出被客訴對店家影響很大嗎？
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