Re: [心得] 國泰誇張的服務

看板Aviation (航空板)作者 (hedonist)時間14年前 (2011/12/21 10:26), 編輯推噓7(7010)
留言17則, 11人參與, 最新討論串3/3 (看更多)
今天收到的回應: Dear XXX Thank you for completing an online feedback form and advising your mother’s recent travel experience from Chicago to Hong Kong. We are sorry to learn of your disappointment with the lack of attentiveness displayed by our cabin crew and hope you will accept our apologies for any poor impression created. Our cabin crew are expected to provide courteous and professional service to our passengers at all times. We regret that we failed to meet your expectations on this occasion and kindly convey our apologies to Ms OOO. We also thank you for taking the time to share your feedback on the level of service received at the Chicago International Airport. Customer feedback is important to us, as it helps us look at how we can continue to improve our service standards, and rest assured that your comments have been forwarded to the relevant departments. I sincerely hope we will be able to use your feedback constructively and you will see an improvement in the future. We thank you for choosing Cathay Pacific and look forward to the pleasure of being of service again soon. Yours sincerely Cyneca Fernandes Customer Relations Executive Customer Relations Department Cathay Pacific Airways 關於這封信就不多作評論了。 -- ※ 發信站: 批踢踢實業坊(ptt.cc) ◆ From: 111.251.203.113

12/21 10:28, , 1F
魚翅不是都會給點里程做補償@@
12/21 10:28, 1F

12/21 10:45, , 2F
國泰很有禮貌的道歉了; 看完信kimochi應該好很多了吧
12/21 10:45, 2F

12/21 14:10, , 3F
看起來是早就打好的公式文,換個名子地點而已
12/21 14:10, 3F

12/21 14:12, , 4F
公式文+1 而且完全沒有action item
12/21 14:12, 4F

12/21 15:21, , 5F
絕對保正是制式的!換個名字填一填..30秒..done
12/21 15:21, 5F

12/21 18:48, , 6F
制式的公式文...至少有回總比沒回好...
12/21 18:48, 6F

12/21 20:18, , 7F
看不出重點 誠意在那??
12/21 20:18, 7F

12/21 20:49, , 8F
通常你下次的訂位第一個航段就會被系統直接升等
12/21 20:49, 8F

12/21 20:50, , 9F
之前投訴時剛好有還有訂位,國泰回覆時我的訂位就升等了
12/21 20:50, 9F

12/21 22:22, , 10F
通常
12/21 22:22, 10F

12/21 22:31, , 11F
表示國泰認為此狀況的處理方式符合他們的policy
12/21 22:31, 11F

12/21 22:31, , 12F
不是爆料、投訴就代表有理。事前的預防絕對比事後的抱怨
12/21 22:31, 12F

12/21 22:32, , 13F
有效。空服員的角色不是替子女特別照顧自己的媽媽
12/21 22:32, 13F

12/21 22:34, , 14F
做子女的如果擔心,請多花機票錢伴飛...
12/21 22:34, 14F

12/21 22:35, , 15F
不論是全家回台探親、全程伴飛,或伴飛至SFO或LAX轉CI/BR
12/21 22:35, 15F

12/21 22:35, , 16F
效果絕對比期待別人去特別關注自己的母親好且直接
12/21 22:35, 16F

12/22 19:05, , 17F
推樓上 放老人家獨自坐芝港線那麼長途
12/22 19:05, 17F
文章代碼(AID): #1EyKFTNm (Aviation)
文章代碼(AID): #1EyKFTNm (Aviation)