Re: [心得] 國泰誇張的服務
看板Aviation (航空板)作者hedonist891 (hedonist)時間14年前 (2011/12/21 10:26)推噓7(7推 0噓 10→)留言17則, 11人參與討論串3/3 (看更多)
今天收到的回應：
Dear XXX
Thank you for completing an online feedback form and advising your
mother’s recent travel experience from Chicago to Hong Kong.
We are sorry to learn of your disappointment with the lack of
attentiveness displayed by our cabin crew and hope you will accept our
apologies for any poor impression created. Our cabin crew are expected
to provide courteous and professional service to our passengers at all
times. We regret that we failed to meet your expectations on this
occasion and kindly convey our apologies to Ms OOO.
We also thank you for taking the time to share your feedback on the
level of service received at the Chicago International Airport.
Customer feedback is important to us, as it helps us look at how we can
continue to improve our service standards, and rest assured that your
comments have been forwarded to the relevant departments. I sincerely
hope we will be able to use your feedback constructively and you will
see an improvement in the future.
We thank you for choosing Cathay Pacific and look forward to the
pleasure of being of service again soon.
Yours sincerely
Cyneca Fernandes
Customer Relations Executive
Customer Relations Department
Cathay Pacific Airways
關於這封信就不多作評論了。
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◆ From: 111.251.203.113
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